FAQ

CLIENTS INQUIRIES

faq

Online Order Placement

1. How do I place an order?

These are general steps of your shopping journey with us:

1) Choose your product, select the correct quantity & add to cart

2) Check order details

3) Confirm your shopping cart

4) Provide shipping & billing information

5) Choose payment options and finalize payment

6) You will see the payment transaction status on your screen

7) For successful transaction, we will email you the order confirmation shortly

Returns & Refund Online Order

1. What do I do if an item from my delivery is missing or defective?

Please call us at 03 80610096 for assistance. For parcel orders, any damage or discrepancy must be reported to our office within 48 hours after receiving the goods. We would require you to submit a clear photo of the damaged parts, inner packaging and outer packaging of the parcel within 48 hours to us in order to expedite the claims process. We will do the collection of damaged or defective items to your address at our own cost.

2. How do I return or exchange an item?

Please call us at 03 80610096 or 0122157960 for assistance. If you would like to return your products direct to our office, please bring along a printed copy of the tax invoice you received per e-mail after your purchase. Otherwise, we will not be able to process your requests.

3. How soon will I receive my refund?

Refunds/Replacement will be done via the initial payment mode and may take up to 15 working days. Please note that refund amount is subjected to conditions of the products.