FAQ
FAQ
CLIENTS INQUIRIES
faq
Online Order Placement
These are general steps of your shopping journey with us:
1) Choose your product, select the correct quantity & add to cart
2) Check order details
3) Confirm your shopping cart
4) Provide shipping & billing information
5) Choose payment options and finalize payment
6) You will see the payment transaction status on your screen
7) For successful transaction, we will email you the order confirmation shortly
Returns & Refund Online Order
Please call us at 03 80610096 for assistance. For parcel orders, any damage or discrepancy must
be reported to our office within 48 hours after receiving the goods.
We would require you to submit a clear photo of the damaged parts, inner packaging and outer
packaging of the parcel within 48 hours to us in order to expedite the claims process.
We will do the collection of damaged or defective items to your address at our own cost.
Please call us at 03 80610096 or 0122157960 for assistance.
If you would like to return your products direct to our office, please bring along a printed copy of
the tax invoice you received per e-mail after your purchase. Otherwise, we will not be able to
process your requests.
Refunds/Replacement will be done via the initial payment mode and may take up to 15 working
days. Please note that refund amount is subjected to conditions of the products.
Online Order Amendment
No amendment can be done once the order and services are paid and confirmed. Please call us
at 03 80610096 for any further assistance.
No cancellation can be done once the order and services are paid and confirmed. Please call us
at 03 80610096 for any further assistance.
Opening Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- 09:00 AM - 17:00 PM
- 09:00 AM - 17:00 PM
- 09:00 AM - 17:00 PM
- 09:00 AM - 17:00 PM
- 09:00 AM - 17:00 PM